Organizations must deal with moral and ethical issues that can include dishonesty, theft, and employee drug use. However, companies that have ethical guidelines and train their employees in ethical behavior will have exceptional employees. Therefore, organizations that create ethical policies and provide ethical training will encourage ethical standards in the company. Therefore, I will profile the Taylor Ambulance Company, Inc located in Kelsey. The Taylor Ambulance company has serviced Kelsey for 10 years and they are responsible for transporting individuals who needs emergency medical care and transport them to local hospitals.
The ambulance company will also transport non-emergency patients to rehabilitation centers. Taylor Ambulance is dispatched by the Kelsey’s Fire Department and the city’s emergency transport contractor. Currently the Taylor Ambulance company has 70 paramedics and emergency medical technicians and has a fleet of 26 ambulances. The company receives emergency calls through the 911 system of Kelsey. The Taylor Ambulance company’s mission statement is “We will provide the people of Kelsey with quick and professional emergency medical care”. Donna Taylor and Phillip Embry formed the Taylor Ambulance company in 2000.
The company started out small; however, the company grew over the years and as of 2009 the company staffs 95 employees. Also in 2009 the Taylor Ambulance company provided 57,000 ambulance transports for the city of Kelsey. Moreover, in 2009 Taylor Ambulance had a profit of $870,668. Furthermore, the Taylor Ambulance company receives their revenue sources from emergency and non-emergency transports and government subsidies. Additionally, Taylor Ambulance Company has an 8 year contract with the city of Kelsey which runs from March 1, 2008 until February 28, 2016.
The Taylor Ambulance company provides an excellent service to the community and the company is very profitable. However, most businesses will face moral and ethical issues with their staff and employees. Some of the moral or ethical issues faced by the Taylor Ambulance company can include; •Dishonesty •Lack of Confidentiality •Privacy issues •Drug or alcohol abuse •Lack of patient sensitivity or compassion •With holding medical care •Don’t honor patients medical directives such as, Do Not Resuscitate •Patient Neglect Therefore, it is very important that the Taylor Ambulance company has an overall ethics program.
The Taylor Ambulance company’s human resource department will assume the responsibility in developing an ethics standard policy. The ethics policy will include all moral and ethical issues that could present itself in the medical field. Therefore, the Taylor Ambulance ethics policy guideline will include how to act ethically in; •Honesty •Patient confidentiality •Patient sensitivity and compassion •Patient privacy laws •Drug and alcohol training •Patient medical care •Respective patients medical directives •Patient neglect
Additionally, when the ethics policy is completed by the human resource manager the manager will work with the training supervisor to set up ethical training for the employees and staff. The ethics training will be supervised by the training supervisor who will document and perform the training. The initial ethics training will coincide with an employee’s new hire orientation. Therefore, after the employees new hire orientation they will be required to complete 8 hour ethics training. Moreover, after the ethics training the new employee will be required to take a short quiz to make sure they understand the company’s ethical guidelines.
Once the employee receives their ethics training they will receive a certificate of training. Furthermore, the employee will be required to sign for a copy of the ethics policy for insertion into their employee file. Whereas, it is important to receive ethics training it is also important to monitor employees for un-ethical behavior. Therefore, during employment with the Taylor Ambulance company the employees will be monitored by their organizations supervisor or manager for un-ethical behavior.
However, ethical behavior should be enforced by the company. Therefore, if an employee of the Taylor Ambulance company is reported as being un-ethical the employee will be sent to the human resource department to speak with the human resource manager. If the human resource manager believes the employee was acting un-ethical per policy guidelines the employee may receive a disciplinary action. Finally, the Taylor Ambulance company will encourage ethical standards by creating written ethics policy and provide employee ethical training.
Therefore, the Taylor Ambulance company will utilize their human resource department to create the ethics policy and the training supervisor will conduct and certify the ethics training. Also the employee supervisor or manager will monitor the ethical behavior of their employees. Moreover, if an employee is acting un-ethical the human resource manager will manage the disciplinary actions. Therefore, creating a written ethics policy is essential for creating an honest work environment for the staff and employees.
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