The student will be able to analyze an organizational task/scenario and select the appropriate information system or application software to satisfy the organizational requirements. The student will be able to create basic Office Support System documents to satisfy some of those requirements. The student will also be able to demonstrate their skill with Internet based research methods and find relevant/reliable information for a variety of purposes.
Meet Pavan. Pavan is a new employee at “XYZ Company”. Pavan will be working in the Human Resources Department as an Human Resources (HR) Generalist.
Pavan does not yet have any hardware or software to begin working and has contacted you at Help Desk Support to get set up. Pavan mentioned that each of the other HR Generalists have a laptop computer, a docking station, two monitors, a keyboard, and mouse.
You also know that Pavan will need access to Microsoft Office 365 for accessing company documents/emails and QuickBooks for recording employee hours and pay information.
Pavan would like to get his access set up as soon as possible because he already has employees reaching out to him for assistance with pay issues and his boss asking when he can get started.
After reading the case background and class materials, fill in the IT Support Ticket Template provided with relevant information.
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