Business Multiple Choices

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1. The primary difference between a supervisor and a working supervisor is that:

a.

Working supervisors make up the first tier of management, while supervisors are considered mid-level managers.

b.

Supervisors usually manage entry-level employees, while working supervisors manage more experienced employees.

c.

Working supervisors are not considered part of management.

d.

Supervisors are not considered part of management.

2. Which of the following statements concerning supervisors is NOT true?

a.

Supervisors are considered to be mid-level managers within an organization.

b.

Managers expect supervisors to obtain better performance from their human resources in an environment that is constantly changing.

c.

The work of supervisors requires professional and interpersonal skills.

d.

It is typically the first management experience people obtain.

3. Taylor’s principles of scientific management include:

a.

Analyze the tasks associated with each job.

b.

Recruit the employee best suited to perform the job.

c.

Instruct the worker in the one best way to perform the job.

d.

All of the above.

4. Which of the following is NOT one of the steps of the functional approach to management?

a.

Use organizational elements toward common objectives.

b.

Design a structure, with clearly defined tasks and authority.

c.

Plan a course of action.

d.

Study employee motivation in relation to various supervisory approaches.

5. Which of the following is considered to be one of the focal points of the Behavioral School of Management?

a.

Emphasis is placed on the functions that managers perform.

b.

The importance of what motivates individual and group behavior in organizations is emphasized.

c.

Mathematical models are the key issues that management is concerned with.

d.

Managers analyze the tasks that are associated with each job in an effort to improve productivity.

6. Frederick Winslow Taylor, the father of scientific management, felt the manager’s job was to:

a.

Research the industry in which the company does business.

b.

Perform mental tasks, such as determining the “one best way” to do a job.

c.

Design new approaches to completing tasks.

d.

Maintain good rapport among co-workers.

7. Sierra uses mathematical models to determine the effect on production if the cost of materials increases by 20 percent. She is utilizing:

a.

Scientific management.

b.

The behavioral science approach.

c.

The functional approach.

d.

The quantitative/systems approach.

8. Which of the following is NOT characteristic of the work attitudes and experiences of generation Xers?

a.

They do not share their parents’ views about company loyalty.

b.

They are more patient and willing to accept change.

c.

They expect employers to provide them with more personal and leisure time.

d.

They tend to be more educated than previous workers.

9. Which of the following is true about the glass ceiling?

a.

It is a visible barrier to upward mobility.

b.

It only affects women.

c.

It impacts both minorities and women

d.

It means the same thing as the term “glass walls.”

10. The supervisors at Millcroft Industries have been instructed to allocate more time for on-the-job employee training and to encourage workers to pursue continuing education. This is most likely because:

a.

Millcroft will soon be instituting a job sharing program.

b.

The majority of Millcroft’s employees are underemployed.

c.

Supervisors at Millcroft do not have enough to keep them busy.

d.

The company hopes to gain a competitive advantage over its competitors.

11. Which of the following is NOT a workplace trend?

a.

Businesses will reduce the number of jobs that are eliminated and/or outsourced.

b.

Continuing high cost of health care in the United States.

c.

Growing need to develop retention strategies for the current and future workforce.

d.

Labor shortage at all skill levels.

12. Regarding international business:

a.

Many U.S. firms may move production overseas because of low wages.

b.

International opportunities for technically competent U.S. supervisors will decrease as countries develop their own management class.

c.

Corporate culture is largely the same everywhere.

d.

Supervisory techniques that work in the Untied States are almost always successful in other countries as well.

13. Giving employees the authority and responsibility to achieve objectives is known as

a.

Participative management

b.

Autocratic management.

c.

Empowerment

d.

Two-tier management

14. The set of shared values, purposes, and beliefs that employees have about an organization is its:

a.

Organizational approach.

b.

Values-and-beliefs statement.

c.

Corporate climate.

d.

Corporate culture.

15. The _____ was designed to protect employees by holding employers responsible for maintaining a hazard-free workplace.

a.

Family and Medical Leave Act.

b.

Americans with Disabilities Act.

c.

Occupational Safety and Health Act.

d.

Fair Labor Standards Act.

16. Which of the following is NOT crucial for supervisors to become true professionals?

a.

They must put work before family.

b.

They have to develop as innovators and idea people.

c.

They must lead by example.

d.

They must constantly update their own skills and knowledge.

17. _____ is when a manager gives employees authority and responsibility to accomplish their individual and the organization’s objectives.

a.

Engagement

b.

Empowerment

c.

Participative management

d.

Positive reinforcement

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