Business Midterm Questions

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Which initially successful web-based home delivery company had to shut down in 2001 due to inadequate management of its operations? Contact.com
Time Saver.com
Kozmo.com
Kramer.com
Neptune.com
What outsourcing functions does UPS provide for clients? accounting and inventories
inventories and deliveries
accounting and deliveries
accounting and maintenance
deliveries and maintenance
A company with a low customer contact that is capital intensive is called: a farm
manufacturing
quasi-manufacturing
service
industrial era operations management
Decisions regarding which of the following are not part of the production process infrastructure? organization of workers
facilities
worker pay
quality control measures
management policies
Technology should be acquired because: the new technology is fun
the new technology keeps the employees happy
the new technology doesn’t cost very much
the new technology always improves productivity
the new technology supports the company’s chosen competitive priorities
Which of the following is a valid type of “productivity measure”? multi-output productivity measure
partial productivity measure
multi-part productivity measure
multi-component productivity measure
imperfect productivity measure
When making competitive priority decisions the firm: must select the correct supply chain
must ensure the PWP is correctly established
must focus on the one competitive priority at the exclusion of all others
must make trade-off decisions
must isolate the competing internal departmentsIn break-even analysis, in order to make a profit the company must
sell at a loss
sell above the break-even point
sell on consignment
sell below the break-even point
sell at the break-even point
In break-even analysis, what is the break-even point?
the quantity where variable cost equals fixed cost
the quantity where revenue equals fixed cost
the quantity where revenue equals total cost
the quantity where revenue equals variable cost
the quantity beyond which the firm starts to lose money
Pre-fabricated furniture with choices of fabric colors is an example of which product and service strategy?
assemble-to-order
make-to-order
make-to-package
assemble-to-deliver
make-to-stock
What technique is based on computing the quantity of goods a company needs to sell to just cover its costs?
internal rate of return
break-even analysis
activity based costing
variable costing
net present value
Which of the following is a “buyer-side,” typically industry-specific solution? automated order entry systems
electronic data interchange
electronic storefronts
net marketplaces
advertising revenue model
What type of warehouse is used for short-term storage, consolidation, and product mixing? Customized
Strategic
General
Distribution
Tactical
In general, what comprises the bulk of the cost of goods sold? Overhead
Materials
Electricity
Depreciation
Labor
The Malcolm Baldrige Award criteria category that includes the use of tools such as market surveys and focus groups is Leadership
Strategic planning
Customer and market focus
Business results
Information and analysis
The Malcolm Baldrige Award criteria category that includes commitment by top management is Leadership
Strategic planning
Process management
Business results
Information and analysis
Quality planning, employee training in quality measurement, and cost of maintaining records of information and data related to quality are __________ costs. Internal failure
External failure
Appraisal
Prevention
Replacement

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