1. Which of the following would be classified as opportunities for an organization?
government regulation of the organization’s services
highly unionized workers in the organization’s industry
stronger demand for the organization’s services
1. What are an organization’s specialists in law, accounting, and human resource management commonly called?
1. Which of the following is NOT considered an organizational strength?
strong market position
dedicated work force
changing consumer tastes
recognized customer relation management
1. According to Maslow’s model, a set of needs will be a motivator until which of the following occurs?
The needs are satisfied.
New needs are identified.
The person becomes self-motivated.
A supervisor changes the work.
The needs are replaced by hygiene factors.
1. Which part of the management of an organization would be MOST involved with strategic leadership?
the top level of management
the supervisory level of management
the advisory level of management
the auxiliary level of management
all levels of management
1. When conducting a SWOT analysis of an organization, which question can help management brainstorm for the weaknesses section of the analysis?
What external changes present interesting possibilities?
What aspect of the organization’s vision can be altered?
What necessary skills do the organization’s employees currently lack?
What does the organization offer that makes it stand out from other organizations?
What external economic forces can affect the organization’s bottom line?
1. Which of the following BEST describes functional strategy?
a strategy for determining the firm’s overall attitude toward growth and the way it will manage its businesses or product lines
a strategy at the business-unit or product-line level that focuses on improving a firm’s competitive position
a strategy by which managers in specific areas decide how best to achieve corporate goals through productivity
a strategy that assists first-line managers in making day-to-day decisions about motivating employees
a strategy that integrates an organization’s marketing goals into a cohesive whole by focusing on the ideal product mix to achieve maximum profit potential
1. Recent corporate scandals at firms like Enron have brought increased attention to what area of leadership?
1. What was a major problem with the trait approach to leadership?
The results were too innovative and thus were not taken seriously at the time.
The results were too inconsistent and thus not very practical.
The results were not very inspiring and thus ignored.
The results were found to be too pessimistic and thus were dismissed as useless.
The results were too worshipful of certain leaders and thus were dismissed as irrelevant.
1. Which of the following BEST describes scientific management?
a theory of motivation holding that job satisfaction depends on two factors, hygiene and motivation
a theory of motivation holding that people are motivated to work toward rewards that they want and that they have a reasonable chance of obtaining
a theory of motivation holding that people evaluate their treatment by the organization relative to the treatment of others
a theory of motivation holding that managers should analyze jobs to find the most efficient methods and use money as a primary motivator
a theory of motivation that people will work more productively as long as they receive some kind of attention from management
1. Michelle has been working at AdCo for five years. The company recently hired a new college graduate to work in a position very similar to Michelle’s position. In a casual conversation with the new hire, Michelle discovers that the new employee is making $4,000 more annually than she is. What might Michelle’s reaction be?
Michelle may feel that the psychological contract has been broken.
Michelle may feel that her job description no longer applies.
Michelle may feel that her supervisor is not empathetic.
Michelle may feel that her person-job fit cannot be improved.
Michelle may feel that she has benefitted from the Hawthorne effect.
1. Which factor plays a key role in determining an organization’s structure?
competition and technology
location and life-cycle stage
profitability and leverage
research and development
mission and strategy
1. What is the Hawthorne effect?
the belief that employees are motivated by money alone
the conclusion that workers are more productive if management pays attention to them
the determination that the level of lighting in a workplace has no effect on productivity
the theory that workers are more productive if their jobs are analyzed closely
the unspoken agreement between the employee and the employer
1. Which of the following is the set of expectations held by employees and the organization regarding what the employee will contribute and what he or she will receive?
1. Which of the following managers are directly responsible for getting products from producers to consumers?
human resource managers
public relations managers
1. Which of the following theories focuses on people evaluating their treatment by the organization relative to the treatment of others?
hierarchy of needs
X and Y theory
1. What do managers do when the “job” of a firm is broken down into smaller jobs?
fragment the task
specialize the job
respond to the job
assign the task
control the job
1. Doreen Madison has been tracking product sales for McCoy Industries. She notices that sales of surgical supplies have fallen off in the past six months and she is considering strategies to reverse this trend. This is an example of what function of the management process?
1. Which variable of SWOT analysis identifies changing consumer tastes, hostile takeover offers, and new government regulations?
1. Which of the following refers to a person’s ability to think in the abstract, to diagnose and analyze different situations, and to see beyond the present situation?
human relations skills
1. With relatively few layers of managers, what do decentralized organizations tend to reflect?
tall organizational structure
short organizational structure
flat organizational structure
elliptical organizational structure
triangular organizational structure
1. Which of the following might you, as a manager, expect to see in an employee who has a low degree of conscientiousness?
a tendency to be unprepared at meetings
an inability to work in a team setting
a tendency toward mood swings
a high level of comfort with other people
an ability to meet deadlines without fail
1. Which of the following BEST describes the effects of leadership neutralizers in an organization?
They tend to make leader behavior ineffective.
They tend to make leaders more charismatic.
They tend to outweigh the need for leader behavior.
They tend to make managers become effective leaders.
They tend to make leaders more neutral toward employees.
1. Which description identifies the controlling function of the management process?
guiding and motivating employees to meet organizational objectives
determining how to arrange a firm’s resources into a coherent structure
scanning the business environment for threats and opportunities
monitoring a firm’s performance to ensure that it is meeting its goals
determining what an organization needs to do and how best to get it done
1. Hewlett-Packard decides to move toward a more centralized structure. This is an example of which function in the management process?
1. Which statement about organizational structure is TRUE?
Decentralized firms tend to have many layers of management.
As a company gets larger, it tends to adopt a decentralized structure.
The purpose of centralization is to make a company more responsive to a changing, complex environment.
In a centralized organization, most decision-making authority is held by lower-level managers.
Decentralized companies must change to centralized structures in response to unpredictable environments.
1. Steve motivates employees by rewarding them with additional vacation when standards are achieved. This is an example of which function in the management process?
1. Which of the following do organizations need in order to be effective?
more leadership than management
more management than leadership
both leadership and management
either leadership or management
neither leadership nor management
1. What is the power to make the decisions necessary to complete a task called?
1. What kind of organization becomes more responsive to its environment by breaking the company into more manageable units?
1. Which of the following is an advantage of job specialization?
Workers can develop expertise in their jobs.
Workers will not need to be trained.
Jobs become more interesting.
Workers derive more satisfaction from their jobs.
Jobs do not need to be redefined.
1. Which would an employee who is productive but refuses to help others or the organization be lacking in?
1. If an employee needs to feel that she is a part of a team and yet her position involves working alone, which of the following may not be right?
the pay scale
the person-job fit
the employee’s attitude
the organization’s plan
the team structure
1. All American Burger is a nationwide fast food chain that competes with McDonald’s, Burger King, and Wendy’s. Management at All American Burger is debating whether to have a more centralized or a more decentralized organizational structure.
Which of the following decisions would likely be made by a centralized authority?
What are the procedures All American Burger should use to ensure food safety?
If All American Burger wishes to recruit current students for entry-level management positions, which colleges and universities should All American Burger choose?
How should a regional division spend the money in its advertising budget?
What special menu items should be offered in order to encourage new customers?
Should marketing focus on bringing in new customers or taking customers from the competition?
1. Which of the following is TRUE about corporate culture?
It can direct employees’ efforts toward goals.
It is usually determined by outside forces.
It cannot be changed.
It is easy to change.
It rarely affects newcomers in an organization.
1. In tall organizations, which feature describes the span of control?
1. Which of the following is the name for choosing one alternative from among several options?
1. What is MOST useful about Theory X and Theory Y?
They shed light on managers’ attitudes toward employees.
They provide a useful blueprint for taking action.
They help managers better understand employees.
They accurately depict the attitude of employees at work.
They support management decisions and plans.
1. Which of the following works to achieve a more satisfactory fit between workers and their jobs?
1. Whereas managers focus on plans, results, and goals, what do leaders focus on?
1. In what type of organization is decision-making authority delegated to levels of management at various points below the top?
1. The norms of the engineering group at Acme Incorporated are so strong that there is nothing the new company leader can do to change things. What does this illustrate?
1. Firms with what structure are structured around departments for each basic business action?
1. Thomas Corp. has three basic departments: children’s books, games, and toys. What type of structure does the company have?
1. Which term refers to the specification of jobs to be done within an organization and the ways in which those jobs relate to one another?
a mission statement
1. Douglas believes that his employees are self-motivated and growth-oriented. He is what type of manager?
1. What is the first step in rational decision making?
understanding who will make the decision
recognizing that a decision is necessary
identifying alternatives to the problem
choosing an alternative
implementing the alternative
1. At Ace Products, three vice presidents report to the CEO, including the VP for Finance, the VP for Marketing, and the VP for Operations. What type of structure does Ace Products have?
1. Tina is the most productive employee in her department. When her manager retires, Tina doesn’t apply for the job, in spite of her excellent record and the pay and prestige associated with the job. She believes that the job will go to someone who has more seniority. Based on expectancy theory, which would explain why Tina doesn’t apply for the job?
the effort-performance issue
the rewards-personal goals issue
the performance-reward issue
her personal goals
her family demands
1. Camille Graham is a manager who works well with people and makes them feel excited about their work. What type of skills is she illustrating?
human relations skills
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