From the e-Activity, choose a company that sells a service or a product. Evaluate its supply chain performance effectiveness in terms of responsiveness, technology, and customer-related measures.
Determine at least three areas of effectiveness and three areas of deficiencies that can impact the competitive position of the company you chose in Part 1 of this discussion. Suggest ways the deficiencies can be improved. Provide at least two examples to support your answer
From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.
Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.
From the first e-Activity, examine the best practices found in the video on inventory management.
From the second e-Activity, choose two service companies that manage inventory and compare and contrast their inventory management systems.
Based on your evaluation of both inventory management systems from Part 2 of this discussion, propose suggestions to management that would ultimately lead to improve operations.
Compare and contrast the operational and managerial impacts of the aggregate planning decisions in terms of customer satisfaction.
From the e-Activity, analyze the importance of production planning and scheduling within an organization. Evaluate a bad experience you have had with an appointment from both perspectives of the customer (you) and the organization due to inefficient planning and scheduling.
From the case study, suggest short-term recommendations for the set of six jobs at the company. Support your recommendations.
From the case study, evaluate the efficiency of Balloons Alohas sequencing system. Provide long-term recommendations with respect to sequencing jobs at the company. Support your recommendations.
Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the Seven QC tools. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
Analyze the experience you provided in Part 1 of this discussion from a technical perspective and an intangible perspective. Suggest ways the schedules could have been created more efficient and effective.
Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.
From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.
Evaluate different operations management principles and techniques that can make businesses more profitable today.
Select one service company of your choice and discuss at least three operations management challenges the company is facing.
Suggest ways to confront the challenges and provide suggestions that can untimely improve sustainability in its value chain.
Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).
Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.
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