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Answer each of the following questions with a correctly formatted response of at least 100 words for each answer, including a cover page, reference page, and accurate APA source citation. Cite the question exactly as it is listed below, then write your answer. Try to apply as many concepts from the text as you can.
Chapter 2: Question 6, page 36 (Reviewing the Facts section)
Chapter 3: Question 3, page 55 (Reviewing the Facts section)
6. What are some examples of reward systems that encourage the wrong kinds of behaviors? How can leaders adjust these to reward more positive behaviors?
3. What are three major elements that complicate listening? Give customer service-related examples of each. (internal elements, environmental elements, and interactional elements.)
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